No-Show and Cancellation Policy

Should you need to cancel or reschedule your appointment, you must notify us at least 24 hours prior to your scheduled appointment time to avoid a 50% service fee charged to the credit card on file. Failure to arrive at your scheduled appointment time with no notice given prior to your appointment will result in a 100% service fee charged to the credit card on file. Cancellation and No-Show fees cannot be refunded or used as a credit

Hands-On Time

All treatment times allow for 10 minutes for consultation, undressing and redressing. A 90 minute session includes 80 minutes of hands-on time, a 60 minute session includes 50 minutes of hands-on time, and a 30 minute session includes 20 minutes of hands-on time.

First Massage Appointment

Advanced Wellness requires an intake form to be completed by each patient prior to their first massage in our office. We ask that you arrive 15 minutes prior to your appointment to complete this form. Arriving later than 15 minutes prior to your scheduled massage appointment may result in less hands-on time from the Massage Therapist.

Minors

Children may receive massage therapy at Advanced Wellness beginning at the age of 10 years old. For minors 15 and under, a parent or legal guardian must be in the massage room during the entirety of the session. Minors between the age of 16 and 17 must have a signed consent form completed by a parent or legal guardian prior to receiving massage services. Minors may only book a Swedish massage.

Prenatal Massage

Massage at any stage in pregnancy, including the first trimester, is safe and encouraged. Your Massage Therapist is proficiently trained in prenatal massage techniques.